Offshore/ Remote services
SAP is a mission critical implementation that is essential for any big organization to smoothen the data and decisions flow through it . However, like any software it can also develop glitches. Also like most dynamic softwares, it requires frequent updating. This is why continuing SAP support mechanism is as important as its initial implementation. Support systems are critical to ensure that the software works to its optimal capacity.
However, continuing support can be expensive and impractical for many businesses. SAPHive provides an easy and viable solution with its offshore/remote services. Clients can access our experts’ knowledge and assistance at a moment’s notice.
Broadly speaking the objectives of the support service is simply to ensure that the systems are running optimally. But the goalposts can change from time to time. At the time of installation, our focus is on training and proper implementation. Support is often most needed in dealing for personnel who are working with software for the first time. Long-term clients or organizations with a longer history of working with SAP usually need support only for emergencies, sudden failures or for dealing with glitches that can occur with time. The software may also need updating and versioning. In addition, many business want to expand their SAP functions or bring new business units under its aegis.
Why SAPHive Offshore Services?
Cost benefits: Signing an offshore service is a more economical option than hiring an in-house team or hiring an expert team on a short-term basis. In both cases the salaries and overhead costs for employing an expert team can make long-term support too expensive or untenable. An offshore team offers a more viable alternative. Here one is assured of expert support at a moment’s notice. The pricing can be negotiated for a retainer amount. This saves expensive salary or other costs. This is why many businesses opt for offshore software support.
Remote support: For businesses located in remote locations, hiring experts becomes a big challenge. With no access to a vast talent pool, they are forced to hire experienced personnel at high salaries. SAPHive remote assistance is extremely useful for such companies. Now they can have easy access to a pool of experts without hiring an in-house team. Our remote support team acts in lieu of such personnel, adding to the IT infrastructure within the company.
Round-the-clock availability: Our clients come from across the world and we understand their requirements of working at different timings. Remote assistance also opens us up to varied time zones! We pride ourselves on our round-the-clock availability. It means that our expertise is available to businesses beyond borders.
Communication: This is an important tool for any organization. Communication between our clients and us, between core teams, different verticals and our experts is essential. We follow multiple modes of communication, from teleconferences, emails, phones to group calls and many more.
Professional service: With lightening speed of business today, queries need to be addressed quickly. Professional and prompt service is necessary at all times. This is one of our core working philosophies. With SAPHive offshore service, one can be assured of a dependable and reliable service that is committed to creating an efficient working relationship.
Experienced team: Our team has the experience and expertise that is required of a SAP support infrastructure. Team members have worked across a range of industries and businesses. This gives us a deep understanding of how the software works in different companies, the user problems usually encountered and other issues that crop up. We know how to address these and how to create a long-term self-sustaining SAP infrastructure.
Customization: Often the fear with remote support is that you may be bumped off to a common pool of technicians who are dealing with hundreds of other such calls a day. With SAPHive you do not have to worry about that. We understand that every business is different and each has its unique challenges. Each client works with a dedicated team. We create customized solutions for our clients that are tailored to meet their business concerns.
Onsite-offsite blended support: When required, we can easily enhance our offsite services with onsite assistance. With a large pool of experienced people, we are able to provide a 360º coverage that covers all aspects of technical assistance.
We have worked closely with many organizations in implementing, strengthening and supporting their SAP support infrastructure. To know more about our offshore/remote services, call us.